Hardware Quality Control Specialist-Locksmith/Keying Specialist (Tacoma, WA)

CAREERS

Hardware Quality Control Specialist-Locksmith/Keying Specialist (Tacoma, WA)

Pay: $28.00 – 32.00 Per Hour

The Hardware Quality Control Specialist is a highly detail-oriented, hands-on role responsible for ensuring the accuracy, functionality, and readiness of all door hardware and keying systems prior to delivery and installation.

This position serves as the final quality gate for all keying and hardware preparation and operates within a two-person team environment. The role requires strict adherence to SOPs, disciplined recordkeeping, and proactive coordination with Production, Warehouse, and Project Management teams.

The ideal candidate demonstrates GRIT — the ability to execute consistently, take ownership, maintain focus under pressure, and drive issues to resolution without sacrificing quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Bench Keying & Hardware Quality Control (Approx. 50%)

Perform bench keying for new construction projects in accordance with keying schedules and project requirements
Verify keying matrix, door schedules, and hardware sets for accuracy prior to execution
Ensure all hardware is correct, complete, and aligned with work orders and specifications
Identify, document, and escalate discrepancies between:
- Keying schedules
- Door/hardware schedules
- Work orders / ERP data
Maintain accurate, organized, and traceable records of all keying activities
Ensure hardware and materials are staged, transferred, and ready to support Correct, Complete, On-Time (C-C-O-T) delivery

2. Quality Gate & Release Authority

Act as the final quality control checkpoint for all keying and hardware prior to release to production, staging, or shipping
Approve or reject work based on compliance with specifications, schedules, and SOPs
Prevent defective, incomplete, or misaligned hardware/keying from leaving the facility
Take ownership of identified issues and drive them to resolution before release

3. Service, Warranty & Field Support (Approx. 20%)

Respond to service calls, including:
- Warranty issues
- Change orders
- Field discrepancies
Diagnose and resolve hardware and keying issues in the field or remotely
Communicate effectively with field teams, PMs, and customers
Document service activity and outcomes for tracking and continuous improvement

4. Project Management & Technical Support (Approx. 20%)

Act as a technical resource for Project Managers and internal teams
Provide guidance on:
- Hardware compatibility
- Keying strategies
- Application and installation considerations
Assist in reviewing project requirements to proactively prevent errors
Support alignment between purchasing, production, and field execution

5. Operational Support (Approx. 10%)

Support warehouse and production operations during downtime, including:
- Material handling
- Inventory support
- General shop assistance
Maintain flexibility to support overall operational flow as business needs require

EXPERIENCE AND EDUCATION

Required:

Minimum 2 years of locksmith experience (commercial or residential)
Proven experience with keying systems and hardware preparation
Strong ability to read and interpret:
- Door schedules
- Hardware sets
- Keying matrix’s
Demonstrated ability to follow standard operating procedures (SOPs) with precision
Strong organizational skills and attention to detail
Valid driver’s license and ability to perform service calls

Preferred:

Experience with SimpleK keying software
Experience with Microsoft suite, excel, teams, outlook, word, power apps
Experience in commercial door, frame, and hardware environments
Familiarity with applicable codes and standards (NFPA, ANSI/BHMA, etc.)

SKILLS AND ABILITIES

GRIT: Consistent execution, ownership, and follow-through regardless of obstacles
Accuracy: High level of precision in keying, verification, and documentation
Accountability: Takes responsibility for outcomes and drives resolution
Communication: Clear and effective coordination across departments
Problem Solving: Identifies root causes and prevents recurrence
Adaptability: Comfortable shifting between bench work, field service, and operational support

SUCCESS METRICS (EXAMPLES)

Keying accuracy rate (minimal rework or field failures)
Reduction in hardware/keying-related RMAs and callbacks
Service call response and resolution time
Alignment between keying schedules and delivered product
Effectiveness in preventing errors prior to release (quality gate performance)

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Combination of:
- Shop/bench work
- Warehouse/production floor
- Occasional field/service calls
Requires handling of door hardware, tools, and materials

Safety Equipment

Frontier Door and Cabinet’s Safety Program and all established safety rules must be followed, and equipment used where required.

Follow these steps to apply

Step 1:

Download the PDF below, fill out the Employment Application and save the PDF.

Download PDF

Step 2:

Upload the PDF at the button below by filling out needed information and then click submit!

Step 3:

Thanks for your submission!

CAREERS