Warranty Technician (Tacoma, WA)

CAREERS

Pay: $25-40/hr

Schedule: Mon-Fri 7 AM – 3:30 PM

We are seeking a skilled Warranty Technician to join our team full-time. This is a customer-facing role requiring excellent communication, independent problem-solving, and a professional presentation. You’ll work across a variety of installations, providing warranty-related service for commercial and interior door systems, cabinets, and architectural elements.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Independently diagnose and resolve warranty service issues in the field.
Perform on-site inspections, adjustments, repairs, and replacements for a variety of installed products, including commercial doors and hardware (mechanical and electronic), electronic access control systems with low-voltage troubleshooting, interior doors and frames, custom and modular cabinetry, and architectural millwork and metal features.
Accurately document service work completed, including materials used, time spent, and any follow-up needed.
Coordinate scheduling with customers and internal teams to ensure timely resolution of service
requests.
Communicate clearly and professionally with customers to explain issues, proposed solutions, and timeframes.
Ensure all work is performed to company standards and in compliance with jobsite safety protocols.
Maintain organization and inventory of tools, materials, and repair parts in your service vehicle.
Identify recurring issues and report trends or product quality concerns to supervisors.
Support field installation teams and project managers with service-related insight as needed.
Adhere to all safety policies, procedures, and use of proper PPE.
Maintain a clean, professional appearance and act as a positive representative of the company at all times.
Other duties as assigned.

EXPERIENCE AND EDUCATION

High School diploma or GED.
Minimum of one year experience in the construction industry, preferable with hands-on work involving doors, hardware, cabinetry, or related finish trades.

SKILLS AND ABILITIES

Strong communication and customer service skills.
Excellent troubleshooting and independent problem-solving abilities.
Proficient in the use of power tools, hand tools, and electronic diagnostic tools.
Familiarity with commercial door hardware, access control systems, and cabinet installation.
Ability to read and interpret blueprints, hardware schedules, and product specifications.
Must have own tools and reliable vehicle.
Valid driver’s license required.
Ability and willingness to travel as needed, including potential overnight stays.

QUALIFICATION REQUIREMENTS

REQUIREMENTS: The requirements listed above are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Standing approximately 8-10 hours, 5 days a week, depending on business need. May be required to work 6 days a week depending on business need.
Use of hands to finger, handle or feel objects, tools, or controls; and talk and hear. Specific vision abilities required by this job include close vision, particularly reading that may be very fine
print.
The employee will regularly be twisting, bending, squatting, pushing, and moving. The employee will frequently lift and/or move 50 pounds and occasionally lift and/or move up to 100 pounds.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exposure to moving mechanical parts.
Occasionally exposed to vibration.
Noise level is loud and ear protection is on hand.
Outdoor inclement weather exposure.
Employees may be exposed to hazardous chemicals in the workplace.
Sawdust is always present, and protection is provided when appropriate.
Working from heights.

SAFETY EQUIPMENT

Eclipse Construction’s Safety Program and all established safety rules must be followed, and equipment used where required. This will include safety glasses, safety shoes, and hearing protection. This position will also require the use of gloves, dust masks, a respirator, a hard hat, safety vest, and personal fall arrest equipment.

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Step 1:

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CAREERS